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Testimonials of clients!

Dear Ingrid,
Thank you! Thank you! Thank you for an absolutely gorgeous vacation! I have just come back to work (I spent 3 days in Miami and 10 days in my home country) and the first thing I thought of this morning is that my first e-mail should go out to you... I love Guatemala and can't stop talking about it. Your arrangements were so smooth, everything went so well that the only thing we had to do is enjoy and appreciate the beauty and the people around us. It was a truly amazing trip: the choice of hotels was excellent, the logistics were efficient and timely, the staff wonderfully kind and helpful, and the guides absolutely EXCELLENT: some of the best, we've ever had! We've learnt so much in so little time, and we fell in love with the country and its people. I would definitely come back! Thank you again for making it memorable. It goes without saying that I will strongly recommend you to any of my friends traveling to Guatemala, and would love to use your services in any upcoming trip to Central America, without any hesitation (I'm actually copying this e-mail to friends of mine who'd be interested in visiting Guatemala, and to some Guatemalan friends/colleagues to help them recommend agencies whenever they are asked by colleagues who want to visit). Nadine G. (Apr. 2011)

Dear Ingrid,
I am soooo sorry I didn't write to you sooner... I have had family issues since we returned. I cannot tell you how pleased Peter and I were with the trip you planned for us. You were right on!!! From the driver to guides to hotels, etc. And the Valentine dinner in the Cave was perfect! We travel abroad often and this was the best we ever experienced!!! I could go on and on about each person who was with us...but let me just say it couldn't have been better...not one glitch...what a pleasant surprise. I will tell friends and family (and have already) about YOU!!! From the day I sent my first inquiry to now... you were outstanding. God Bless You... Happy Easter and heartfelt thanks for a PERFECT 21 anniversary trip!!! Joy R. (March 2011)

Hello Betzy,
I have returned to the United States and I want to thank you for the excellent service provided by your company, Enjoy Central America. You arranged a private round trip transfer for me and 2 of my friends from Guatemala City to Antigua. The vans were comfortable and both drivers were safe, professional and friendly. The drivers also showed up right on time, as scheduled. My visit to Guatemala was the first time I have used a private transfer service, as the price is usually higher than I wish to pay. However, I felt that your company offered a high quality service for the high price. I especially want to thank you and our driver from Antigua to Guatemala City on 29 December, Luis, for accommodating my request for a later pick up time at our hotel. This helped us enjoy our stay in Antigua much more, as it enabled us to take a volcano tour without having to rush that day. If the opportunity arises, I will not hesitate to recommend your company to my friends and colleagues in the future. Jennifer L. (Jan. 2010)

Hi Betzy,
I just wanted you to know that our 5 families all had an absolutely marvelous stay in Guatemala in January, in large part, thanks to you. All travel connections went very smoothly including the taxi pickups for everyone both coming and going that you arranged. The hotel accommodations at the Hotel Porta Antigua were absolutely perfect for our needs with the 2 little boys. We found everything in the hotel to be very clean, comfortable and convenient to the town. The staff was extremely accommodating and welcoming and very sweet with the children. I had hoped to call you when we were there but somehow the time just flew by and then it was time to leave. In any event I wanted to say thank you so very much for all of your help in getting us organized before the trip. We all appreciated your attention to detail and your prompt and courteous replies to our many questions. We will certainly recommend you when we have the opportunity. And it wouldn't surprise me at all if everyone would like to return to Guatemala in the winter again, hopefully soon. We will be in touch at such time. Sincerest thanks! Kate and Gordon B.

Hello Ingrid,
Yes our trip toGuatemala and Belize is already a past. But we will have only positive souvenirs thanks to you, the local people (mainly Guatemaltecos) and especially to your excellent guide Manuel and your excellent driver Israel. They both are not only very good professionals but also friendly and nice men. They werealways ready to comply all our wishes and to answer all our questions about Guatemala. We enjoyed our trip very much and I hope to come to Guatemala once again. Regarding the services I must say, that all the hotels were very good and the drivers and guides as well. The only "problems" we had were at the hotel Las Cumbres which was situated very closed to a noisy road and where we didnīt get the rooms that we would like to. At the other hand the surroundings of that hotel was marvelous- terasse fields and hills, river canyon... The only two things that I regret is the fact, that we didnīt have more time to stay in your country and that we didnīt meet. Maybe next time... Thank you very much for preparing our unforgetable holiday. Hasta la vista y feliz navidad. Renata L.

Hi Ana,
I wanted to write to you and thank you for putting together a wonderful trip for us. It was very professionally done with attention to details. The drivers and guides were friendly, courteous, and helpful. Sergio, our guide, shared an abundance of knowledge with us that helped make the places we were seeing much more meaningful. He worked well with our drivers, Julio and Israel to see that we were well attended to. Also our guides at Tikal and Copan were equally so. We especially enjoyed the highland area and namely Lake Atitlan. The resort there was spectacular in all it's amenities and it's location on the lake. We could have spent several days right there alone. Antigua is a wonderful city, as was Chichicastenango, and Panajachel. We have a new understanding and respect for a wonderful, colorful country. We hope to return again. We would recommend your company to anyone visiting Guatemala. Thanks again for all you help in working with us to put it together. Regards Pat and Bill D.

Ingrid,
We really enjoyed our trip to Guatemala. Thank you so much for arranging the details. The hotels were beautiful (especially Hotel Atitlan!) and clean and had great service. Our drivers and the Tikal guides were very friendly and helpful. I would definately recommend your services to others. Cindy G.

Dear Suseth,
Thank you very much for reimbursing us for the extra hotel room we paid for. I certainly appreciate your honesty and what a good person you are. We will definitely contact you personally next time we travel to Guatemala. We did have a wonderful time at the Casa Encantada! Jane K.

Dear Betzy,
We have handled everything by email and it has worked perfectly fine. All the vouchers, time schedules, and boarding tickets were in synchronization with us. Thank you for helping us discovering Guatemala and Tikal. We are very satisfied with your service. Yours sincerely, Peter S.

Hi Betzy,
Today's tour of Tikal was fabulous. We've been there 4 times before, but this was the best, and Julio was/is a fabulous guide. We like the Hotel Splendido also. Thanks. Ken W.

Dear Suseth,
We are now back in wet England. We really enjoyed our visit to Guatemala and would like to thank you for the way you arranged everything which ran very smoothly. Please give our thanks to Manuel our guide and the two drivers. They all worked very hard to make our visit enjoyable and we really appreciate their efforts. Best regards, John & Carol H.

Dear Betzy,
We had a wonderful time in Guatemala. The hotels were all perfect and the drivers and guides extremely helpful and knowledgeable. Everything went very smoothly. We would like to commend Ana, Julio, Israel, Jorge and everyone else that helped us. And special thanks to you Betzy for making this trip so enjoyable. We'll certainly recommend your service to anyone who shows interest. Sincerely, Roberta H.

Dear Jojo,
We had the most wonderful time in Guatemala. The hotels and tours you set us up on were fabulous. It was one of the best trips we have ever had. The guides were great. We especially enjoyed Ivan Cabrera. We would highly recommend him for future tours you are considering booking. Thank you so much for putting together a tour that really showed us the best of what Guatemala has to offer. After our eight day we really felt we knew Guatemala. The only thing that would have made it better was us staying a few days longer! Do you book tours in any other countries? We would love to continue to explore Central America. Please let us know if there are any other countries that you would recommend we visit. We would love to use your services again. You are very responsive and put together a perfect package for us. We would highly recommend your services. Thanks again for all you did for us. We couldn't have done it without you!. Sheree G.

Ingrid,
Just a note to say you guys did a great job. Everything went better then we expected and our guide Benesario was great. Special kudos to our driver Israel, he was also there always and waiting and that was nice as I tend to be a little bit of a worrier. We were lucky with our weather but your choice of hotels and places to visit was outstanding as was our ability to fine tune our plans on the fly. We loved the last minute change of hiking the Volcano Pacaya. We had a superb vacation. Thanks again and thanks to all that assisted in making it all so much fun. Mike H.

Ingrid,
We just returned from a fabulous trip to Guatemala. We tripped across EnjoyGuatemala at tripadvisor. What a piece of luck. Use them! Ask for Ingrid Barillas! Travel in Guatemala was a breeze thanks to Ingrid.

Dear Geraldina,
Thanks so much for all your help putting together my Guatemala trip. We had a very good time. I wrote this blog about the trip: Guatemala Multi-Adventure Trek. And posted some of my photos here. We did have a good time. Sincerely, Dave W.

Dear Betzy,
I had a good time in Guatemala and with my vouchers all reservations were immediately accepted. I have returned to Germany safely. Thank you for your good service. On my next trip to Guatemala I shall contact you again.
Sincerely yours, Gorig B.

Hi Jojo,
I just wanted to say "Thank you" for the wonderful tours you organized and the fabulous places we got to visit and to stay. Our stay in the Jungle Lodge was wonderful, especially the Howler Monkey alarm clock. What a noise and what an incredible experience! Tikal was of course amazing and we got to see and do a great deal, thanks to the great tour that you organized. Also thank you for the Aguateca tour, both the driver, I forget his name and our guide Julio were exceptional. What a fine young man. We especially enjoyed the trip on the Rio de Pasion. I have no doubt many people will want to follow our adventure and we will be sure to send them to you to organize their trip. Thank you so much! Live Abundantly, Mary S.

Hi Betzy,
Jerry and I wanted to thank you so very much for our recent trip to Guatemala.  The master suite at Casa De los Suenos was magnificent -- like a house!--and the view fabulous!  The prepaid voucher made everything work easily.  And in a country where we didn't speak the language, that was a real plus!  Also, being able to reach you and communicate in English was a great relief to us. Thank you, again, for helping us make such beautiful memories.  I'll never forget Holy Week in Antiqua! Dee and Jerry S.

Betzy,
We just wanted to thank you for all you help and expertise with our trip to Guatemala. The accommodations you suggested were excellent and everything about the trip went very smoothly. You did a great job and really helped to make our trip to Guatemala a memorable and enjoyable one. Thanks again - Stacy & Kathy N.

Ingrid,
My client, Jane H., just returned from her trip to Guatemala. She loved the trip and say that your company did an excellent job with the transfers, tours, etc. Thank you so much for making the planning process enjoyable and taking such good care of my clients. I have never worked with a tour operator that has offered better customer service than EnjoyGuatemala. I look forward to working with you again in the future. Regards, Kim W.

Dear EnjoyGuatemala,
Good morning, I am sorry for not sending an email earlier but I wanted to thank you for all your help in preparation of our trip to Guatemala. We had a great time and very much enjoyed all the activities as well as the lodging - we loved Casa Capuchinas. We are definitely planning on visiting Guatemala in the near future. Have a good day, Anne-Sophie P.

Hi Ana,
We just want to let know that we had a great time in Guatemala City and Antigua! The Casa de los Suenos in Antigua was incredible! Thank you very much for your help and have a Merry Christmas! Angela D.

Dear Ingrid,
I'm sorry i did not answer you before but we finally received the refund on March. At this occasion, I want to thank you for your professionalism. You managed to refund me the money that you said you will do. Again thank you very much for the organization of this trip and the reliable relation that we had. If I come back to Guatemala, I will organize my trip with Enjoy Guatemala. Best Regards, Cyril I.

Thanks Geraldina for all your help in Guatemala,
The trip to Tikal was excellent and our two weeks in Guatemala City, Antigua, Rabinal and more were terrific. Thanks fore your professional help and assistance, even to get a Mac-drive. Hope that you will get far in your job as a travelagent. I sure that you will!! You have the right touch. Regards from a snowy and cold Sweden. Anders B.

Dear Betzy,
I have just faxed our credit card authorization to you to confirm our reservations as outlined below. It is a pleasure doing business with you! Your agency is obviously familiar with how we do business in the U.S.A., and you make it easy and convenient to do so. Many thanks for your service! Andy Y.

Dear Ingrid Barillas,
Just a few words to thank you very much for your organisation concerning our transfer and our stay at the hotel Casa Azul in Antigua. Our stay in Guatemala was perfect and the people at Casa Azul and both your drivers for the transfer were very friendly. We really did appreciate your help and your efficiency especially when we came one day before planned because of a delay in Cuba. So I want to thank you again . We wrote to our French guidebook ( Le routard) and also to The Lonely Planet to say other travellers could use your agency if they wanted to book a hotel or something else in Guatemala. I hope that they will mention your agency EnjoyGuatemala in their books. Thank you very much again, Pascal and Martine S.

Ingrid,
Thank you for your hard work. The last minute change in plans worked out for the best. We stayed at a nice hotel in Guatemala City. I think I stayed there before but it has been completely renovated. Downtown Guatemala City has changed much since last time. It is very clean and has a safe atmosphere. Nice restaurants too. We got to Tikal a little later than planned but stayed many hours and saw most of it. Terry was impressed with Tikal. We got great exercise as we climbed most of the temple and pyramid steps to get the best views. In Belize we went snorkeling and saw manatees, sharks, huge sea turtles and lots of fish. We went to Altun Ha and the Belize Zoo. My next project is to get American Airlines to give us something as they goofed up our flight. Our connection left minutes before we got to the gate in Miami. Thanks again. Jim D.

Suseth,
I wanted to take a moment to say a HUGE thank you for a wonderful experience in Guatemala.  The tour that you planned for us was great - my Mom and I both have only positive things to say about our experience with Enjoy Guatemala. Israel and Judith were wonderful.  When I return to Guatemala again to travel with my children I will certainly be using your company and I will be recommending Enjoy Guatemala to others.  What an awesome time we had.  Please pass our appreciation on to Israel and Judith - they certainly made the trip!  Judith is an incredible guide - very knowledgeable, fun and attentive to her clients needs and wishes. Israel is a very kind man who was always there when we needed him and willing to help. Also, thank you for your willingness to provides services for me to pick up and return my children to the orphanage.  I felt so safe in the hands of your staff.  When I return to pick up the children to bring them home I will be calling to see if similar arrangements can be made. Again, I cannot express my thanks and appreciation enough.  You have a wonderful staff and a great company!! Denise A.

Dear Betzy,
My trip to Tikal was a success. All worked perfectly fine, and everybody involved did a great job. Thanks so much, I will recommend you to my friends. Best regards, Thomas F.

Hi Ingrid,
I wanted to let you know what a fantastic time my 2 children (22, 17) and I had in Guatemala, all due to your wonderful agency. Judith Bautista was waiting for us at the airport, and Omar was our careful driver. We were able to see so many things not open to the usual tourists, and to learn about the rich history and cultures of Guatemala. Thank you so much, and I look forward to returning to your country sometime soon. Patricia R., MD

Dear Pepe,
I wanted to give you input on both the Lion's Inn and on the Enjoy Guatemala services. First the Enjoy Guatemala services are one of the finest that I have had the experience with, worldwide. You are completely reliable, professional, courteous and exact in fulfilling your commitments. Your drivers were always there to pick us up at or before the designated hour and completely trustworthy. (something that is very rare today, anywhere and I travel worldwide for business and pleasure). The Lion's Inn was so enjoyable. It is "5-star". The service people are highly trained to provide excellent service. For anyone tired of a large hotel environment looking for a luxurious, secure, quiet, beautiful place, with rich furnishing, beautiful vistas, and gracious service, this is the place. Thank you again for all of your assistance.We will be contacting you again in the early part of next year for our next trip to Guatemala. Sincerely,
Connie P., NY, NY.

Dear Pepe,
We wanted to let you know that we really enjoyed our stay at Casa Azul. The staff was wonderful, very friendly and took care of all our needs. It was a perfect location for us to see the sights in Antigua and relax. Thank you for your assistance. Ruben and Barbara.

Dear Suseth,
On behalf of my entire family, I just wanted to thank you for helping us put together a wonderful trip to Guatemala. We had a lot of fun. We also really liked our driver, Israel - he was very nice and helpful. Thanks again for a great vacation! Sincerely, Connie P.

Dear Juan,
We had a fantastic trip, and the services we received from EnjoyGuatemala were great. We will recommend you to our friends. Sincerely, Joan W.

Dear EnjoyGuatemala,
Incredible service and incredible trip. Thank you and thank Israel for his services too! Anneliese H.

Buenos Dias Suseth,
Carolyn and I have returned home from our wonderful trip to Guatemala. Your arrangements for us were great and we will highly recommend your services to other travelers. Vincente is an excellent guide. He is friendly, knowledgeable, and very willing to please. It was a special treat to have him with us again on Sunday. Carlos and Julio are the type of drivers we appreciate: careful, skillful and focused on our safety. Our very best wishes to you and the company. Hasta luego, Jim M.

Dear Juan Pablo,
I have just returned from Guatemala. I had a fantastic holiday, and the hotel I booked through your company was better than expected. I am very impressed with the service I received from Suseth, my request was dealt with speed and efficiency, and even the information regarding visa requirements was acurate which enabled me to get my visa from your London embassy.
Regards, M. W.

Dear Suseth,
I'm back in London unfortunately as it's very cold. I just wanted to thank you for organizing a fantastic holiday for me - I had such a great time and the hotels were perfect. It was very comforting to see Israel's face every time I came through Guatemala City. Guatemala has been a dream destination of mine for many years and it was everything I hoped for and more - I'm hoping to bring my boyfriend with me next time, so if that happens I'll be in touch. Thanks again, Katie B.

Hi Suseth,
Thanks one thousand times for your help in making our stay so enjoyable. The Guatemala portion of our trip was our favorite thanks to you and your travel agency. I am keeping your information with me for when I am ready to studySpanish in Antigua. I will have to wait for the next vacation time. Maybe in the summer. By the way, we loved the Santa Clara Hotel you had us stay at on our last night. Thanks thanks thanks, Tracy.


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